Basic Diagnostic & Minor Fix
COP 100,000
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€22- On-site visit & initial diagnosis (up to 1 hour)
- Minor software troubleshooting
- Basic network connectivity check
- Device health assessment
- Quick fix for common issues
Tech Support
On-site tech support for computers, networks, and devices.
HOURLY pricingExpats, digital nomads & touristsV2Medellín and surrounding municipalities (Envigado, Sabaneta, Itagüí, Bello)
Starting at
COP 100,000$24€22Service Packages
COP 100,000$24€22Standard Repair & Optimization
COP 250,000$60€56- On-site visit & full diagnosis (up to 2.5 hours)
- Virus/malware removal & system cleanup
- Operating system optimization & tune-up
- Software installation & configuration
- Basic data backup consultation
- Printer/peripheral setup
Advanced Troubleshooting & Setup
COP 400,000$96€89- Extended on-site visit (up to 4 hours)
- Complex network setup & security configuration
- Data recovery attempts (software level)
- Hardware component installation (parts not included)
- Advanced software troubleshooting & debugging
- Smart home device integration & support
How It Works
01
Submit your service request online, detailing your tech issue and preferred time.
02
Receive a call or message to confirm your appointment, discuss specifics, and provide an estimated service duration.
03
Our qualified technician will visit your location in Medellín to diagnose and resolve your tech problems efficiently.
04
After the service, we'll ensure everything is working correctly and offer a satisfaction guarantee or follow-up if needed.
Frequently Asked Questions
We offer support for a wide range of issues including computer repairs (hardware/software), network setup and troubleshooting, device configuration, virus removal, data recovery, and general technical consultations for both Windows and Mac systems. Our goal is to get your devices running smoothly again.
For most non-emergency requests, we aim to schedule a technician visit within 24-48 hours of your inquiry. If you have an urgent issue, please mention it in your request, and we will do our best to accommodate a faster response time based on technician availability.
Our starting price for a basic on-site visit is 100,000 COP, which usually covers the first hour of service or a simple diagnostic. More complex issues or extended time are billed hourly thereafter, typically ranging from 80,000 to 120,000 COP per additional hour depending on the complexity of the task.
Yes, our technicians are proficient in supporting both Apple macOS and Microsoft Windows operating systems, as well as Linux. We can assist with a variety of software and hardware issues across different brands of computers, laptops, tablets, and smartphones, ensuring comprehensive coverage for your needs.
We primarily serve the entire Medellín metro area, including popular neighborhoods like El Poblado, Laureles, Envigado, Sabaneta, and Bello. If you are located slightly outside these main areas, please contact us to confirm coverage; additional travel fees might apply depending on the distance.
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