Tech Support in San Rafael, Sabaneta

On-site tech support for computers, networks, and devices.

Starting at

COP 100,000

$24

€22

Coming Soon

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Service Packages

Basic Diagnostic & Minor Fix

COP 100,000

$24

€22

On-site visit & initial diagnosis (up to 1 hour)
Minor software troubleshooting
Basic network connectivity check
Device health assessment
Quick fix for common issues

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Standard Repair & Optimization

COP 250,000

$60

€56

On-site visit & full diagnosis (up to 2.5 hours)
Virus/malware removal & system cleanup
Operating system optimization & tune-up
Software installation & configuration
Basic data backup consultation
Printer/peripheral setup

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Advanced Troubleshooting & Setup

COP 400,000

$96

€89

Extended on-site visit (up to 4 hours)
Complex network setup & security configuration
Data recovery attempts (software level)
Hardware component installation (parts not included)
Advanced software troubleshooting & debugging
Smart home device integration & support

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Frequently Asked Questions

What types of tech issues can you help with?

We offer support for a wide range of issues including computer repairs (hardware/software), network setup and troubleshooting, device configuration, virus removal, data recovery, and general technical consultations for both Windows and Mac systems. Our goal is to get your devices running smoothly again.

What is your typical response time for on-site support in Medellín?

For most non-emergency requests, we aim to schedule a technician visit within 24-48 hours of your inquiry. If you have an urgent issue, please mention it in your request, and we will do our best to accommodate a faster response time based on technician availability.

How much does on-site tech support typically cost in Medellín?

Our starting price for a basic on-site visit is 100,000 COP, which usually covers the first hour of service or a simple diagnostic. More complex issues or extended time are billed hourly thereafter, typically ranging from 80,000 to 120,000 COP per additional hour depending on the complexity of the task.

Do you offer support for both Apple (Mac) and Windows devices?

Yes, our technicians are proficient in supporting both Apple macOS and Microsoft Windows operating systems, as well as Linux. We can assist with a variety of software and hardware issues across different brands of computers, laptops, tablets, and smartphones, ensuring comprehensive coverage for your needs.

What areas of Medellín do you serve for on-site tech support?

We primarily serve the entire Medellín metro area, including popular neighborhoods like El Poblado, Laureles, Envigado, Sabaneta, and Bello. If you are located slightly outside these main areas, please contact us to confirm coverage; additional travel fees might apply depending on the distance.